Cookie Policy
Last updated: June 15, 2026 • Learn how we use cookies to power widget sessions.
Manage Your Cookie Preferences
Under GDPR and general data protection regulations, you have the right to update or withdraw your cookie consent at any time. Toggle your preferences below and click save.
Required to verify your login, load custom themes, and maintain widget connection states.
Helps us measure site telemetry logs, response latencies, and optimize loading speed.
Remembers custom workspace drawer positions, active tabs, and personalized settings.
Used to optimize referral partner attributions and coordinate external promotional banners.
What are Cookies?
Cookies are small text files stored in your web browser that allow custom applications to recognize your browser, save chat histories, and keep sessions authenticated.
First-Party Cookies Set by Pulse
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| __pulse_session | Maintains active live chat connection state for returning visitors. | Essential / Functional | 30 days |
| __pulse_identity | Validates HMAC user signatures to secure conversational threads. | Security / Verification | Session |
| __pulse_telemetry | Tracks latency traces, widget load durations, and message response states. | Performance / Analytics | 7 days |
Managing Preferences
You can block or delete cookies inside your browser's security settings. Note that disabling essential session cookies will prevent the live chat widget from loading chat histories upon navigation reload.