Track performance.
Optimize support speed.
Gain deep, aggregated insights into chat volume, operator response latency, and customer satisfaction metrics using specialized isolated database queries.
Monitor key metrics with dedicated database querying.
Real-time Telemetry Logs
Monitor event metadata dynamically. Track precise moments conversations start, agent replies, and user reviews.
Database Server Isolation
All analytics logs are stored in a dedicated Neon database instance, isolating heavy aggregates from core billing transactions.
Performance Trendlines
View custom trendlines tracking response time decreases, conversation volumes, and ticket closures over days or weeks.
Operator Productivity Scores
Measure operator CSAT ratings, average response times, and total resolved sessions to track support team efficiency.
Audit team productivity with isolated logs.
Review telemetry reports, track SLA resolutions, and optimize ticket workflows. Create your account and access telemetry insights.