Everything you need.
Pulse brings together real-time live chat, centralized AI support employees, flexible automation workflows, and secure workspace integrations.
Shared Team Inbox
Manage conversations, collaborate with your team, and reply instantly from a central hub.
Real-time Messaging
No refreshes. Powered by Supabase Realtime synchronization.
Internal Team Comments
Add private notes in conversation threads, highlighted in amber, visible only to agents.
Full-Text Search
FTS powered by PostgreSQL tsvector searches entire conversation message history instantly.
Presence & Heartbeats
Track agent online, away, or offline statuses with real-time heartbeat indicators.
Could you guide me through my billing setup domains?
Hello Sarah, how can I assist you with your billing setup?
AI Support & Grounding
Deploy autonomous AI agents trained on your documentation to solve customer issues instantly.
Centralized AI Employees
Create dedicated personas, select models (e.g. Gemini), and define prompts.
PDF & Document Ingestion
Upload guides to R2, automatically parsing transcripts to text for AI training.
YouTube & URL Grounding
Ingest content from blogs or paste YouTube URLs to extract and scrape transcripts.
Auto-Reply Workflows
AI automatically drafts and posts replies to visitor queries within seconds.
Ground AI using corporate guides
Ask a question above or select a template!
Automation Workflows
Set rules and trigger actions automatically when conversations start or visitor events occur.
Condition Groups
Evaluate logic using logical AND / OR operators across messages or tags.
Auto-Routing & Tagging
Assign conversations to specific teams or automatically apply tags.
Transactional Resend Emails
Trigger personalized transactional notification emails to visitors.
Workflow Audit History
Check detailed run logs auditing the exact triggers, actions, and results.
Outbound Webhooks
Dispatch real-time payload objects to your servers securely using HMAC-SHA256 signatures.
SHA-256 HMAC Signatures
Securely sign outgoing requests. Match local headers to verify dispatch validity.
Configurable Webhook Events
Hook into conversation started, close, rating, or tag changes event scopes.
Automatic Execution Retry
We auto-retry webhooks with exponential backoff on HTTP failure scores.