Automate actions.
Scale support efficiency.
Configure serverless trigger-action pipelines that execute instantly. Tag conversations, assign operators, send custom notifications, and sync third-party hooks automatically.
Define custom trigger rules in seconds.
Logical Condition Groups
Evaluate incoming chat messages using nested AND / OR groups against keywords, customer browser variables, or session tags.
Slack & Email Notifications
Trigger outbound Slack channel alerts with deep-linking, or fire automated transaction emails using Resend integrations.
Auto-Routing & Assignments
Balance operator loads automatically. Route chats to custom teams (e.g. Sales, Technical Escalations) based on customer tier profiles.
Workflow Auditing Logs
Audit every execution trace. View historical logs details showing which conditions evaluated to true and what actions fired.
Never miss a hot routing opportunity.
Design rules to qualify clients, filter spam, alert agent channels on Slack, and deliver transaction confirmation notifications.